Complaints Policy

We are committed to resolving complaints promptly and fairly.

How to Make a Complaint

If you have a complaint about any aspect of our service or competitions, please contact us by email:
info@prizerunners.com

Please provide:

• Your full name and contact details.
• A clear description of your complaint.
• Any relevant order number, date of purchase, or supporting information.

Our Process

• We will acknowledge your complaint within 2 working days.
• We will provide you with an initial response within 14 days.
• We aim to resolve all complaints within 8 weeks of receipt.
• If we need more time, we will notify you and explain why.

Final Response

Once we complete our investigation, we will send you a final written response outlining our findings and any resolution.

Contact

All complaints should be submitted via email to: